Return Policy for ZahrinMart.com

At ZahrinMart, customer satisfaction is our priority. We understand that sometimes mistakes happen, and you might need assistance with a recharge transaction. Please take a moment to read our Return and Refund Policy to understand how we handle issues related to recharges.

• 01 Non-Refundable Transactions
  

  (a) Airtime Recharges: Once an airtime recharge is completed, it is non-refundable. This is because mobile operators typically do not allow refunds on airtime credits once they are delivered to a phone number
  

  (b) International Recharges: All international recharge transactions are final and non-refundable once the payment is processed.
  Before finalizing any recharge, we strongly recommend verifying the details (mobile number, network, recharge amount) to avoid errors.
  

• 02 Incorrect Recharge

  If you mistakenly recharge the wrong number or choose the wrong amount, please contact our support team immediately. While we cannot reverse or refund a completed transaction, we may be able to assist with correcting or reprocessing the recharge in some cases, depending on the situation and our ability to work with the relevant mobile network operators.
  

  (a) Steps to take if you have made a mistake:
  o Contact Us Quickly: Reach out to our customer support team as soon as possible via email or phone.
  o Provide Details: Include your order number, the details of the transaction, and the error you believe occurred.
  While we will make every effort to help resolve the issue, ZahrinMart is not responsible for any errors made during the recharge process (e.g., wrong number entered or incorrect network selection).

• 03 Failed Transactions

  In rare instances, a recharge may fail due to network issues, payment processing errors, or other technical issues. If your recharge fails but your payment is processed, we will do the following:

  (a) Refunds for Failed Transactions: You will be notified by email once your refund has been processed. Please allow 3-5 business days for the funds to appear in your account, depending on your payment method.
  

  (b) Follow-Up: Engage in fraudulent, misleading, or deceptive activities.
  

  If there is any problem with your recharge, please contact our support team with your transaction details for assistance.

• 04 Refund Processing Time
  

  (a) Refunds: Any approved refunds will typically be processed within 5-7 business days . The refund will be credited back to the original payment method used.
  

  (b) Payment Method Impact: Refunds may take additional time based on your payment provider. Please check with your bank or payment processor for any additional delays.
  

• 05 Issues Not Covered by the Return Policy

  We do not provide refunds or returns for the following:

  (a) Completed Recharges: Once airtime is credited to a phone number, we cannot reverse or return the transaction.
  

  (b) Incorrect Network Selection: If you accidentally select the wrong network for your recharge, we cannot process a refund.
  

  (c) Customer Error: Mistakes made during the recharge process, such as entering the wrong phone number or recharge amount, are not eligible for refunds.
  

  (d) Third-Party Issues: We are not responsible for issues caused by network operators or third-party payment processors.
  

• 06 Contacting Support

  If you encounter any issues with your transaction or need assistance with a potential return or refund, please contact our customer support team using the following methods:
  

  Email:info@zahrinmart.com Our team will assist you with any questions or issues you may have regarding your transactions.
  

• 07 Changes to this Return Policy

  ZahrinMart reserves the right to modify or update this Return Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage you to periodically review this page to stay informed about our return and refund practices.

  
  

  By using ZahrinMart’s services, you acknowledge that you have read, understood, and agree to this Return Policy.

  This Return Policy is designed to ensure that customers understand their rights and the limitations related to returns, refunds, and transaction errors at ZahrinMart.